Customer Service

  • Definitions
  • Copyright
  • Returns, Replacements & Exchanges
  • Risk
  • Title
  • Shop Refunds
  • Web, Phone and Fax Ordered Refunds
  • Address for Returns and Exchanges
  • Delivery
  • Fine Print
  • Your Privacy
  • We Reserve the Right
  • Warning Durability
  • Disclaimer
  • Exclusions and Limitations of Liability
  • Customer Enquiries


(a) ‚"CTC" means

(b) "Goods" means all products sold or supplied by the CTC

(c) "You" includes a firm or corporation; and

(d) "Purchaser" means You (either alone or jointly with another party) contracting or offering to contract with the CTC.



All images and designs are the sole property of the CTC, unless otherwise stated. Copying, reproducing, distributing, republishing, downloading, displaying, posting or transmitting in any form or by any means including, but not limited to electronic, mechanical, photocopying, recording or otherwise, without prior written notice and consent of the CTC is prohibited under the Copyright Act 1968 (and amendments).



Our guarantee is simple. We want every one of our customers to love what they have ordered. If you are not completely satisfied with any of our products, simply return them within 14 days undamaged and unaltered and we will be happy, at your request, to either them or refund your money.  It’s that simple. Please refer to our returns & exchange policies below. All of our materials are designed, printed and packaged in the United Kingdom.  They are manufactured under careful quality control and are warranted to be free from defect in material and workmanship. Any material shown to our satisfaction to be defective at the time of sale will be replaced without charge.



All risk in the Goods pass to the Purchaser upon delivery or upon title of Goods passing to Purchaser, whichever is the earlier.



Although risk in the Goods passes on delivery to the Purchaser or your agent or carrier, title in the Goods shall not pass to the Purchaser until payment in full in cleared funds of the purchase price for the Goods has been received by ithe CTC and for all other Goods sold by the CTC to you for which payment is due.



If purchased through a retail store you will need to refer to the store refund policy.



For a refund please include the shipping document you received with your parcel and indicate the reason for return. Goods must be returned at buyers cost, within 14 days of receipt of the goods in original packaging. We will credit your original method of payment, excluding postage.



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Delivery is calculated automatically by the website calculator as you shop. Orders are sent using a combination of post and courier services depending on the location and service selected. Should your order be urgent you can upgrade the service by selecting ‘URGENT REQUEST’ at the checkout. ‘URGENT REQUEST’ is an express service where your order is moved to the front of the distribution queue and dispatched immediately.

Please note that the URGENT REQUEST service is charged in addition to the standard service. All prices are billed in GBP. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may arise. It is your obligation to enter the correct delivery address details at time of ordering. If the wrong address is entered accidentally, we will gladly resend the item but may need to apply an additional delivery charge if one is requested by the courier or postal office to deliver the goods. We will always make it our priority to ensure that the delivery of your order reaches you within the specified time.

PLEASE NOTE: To comply with export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending as a gift. Unfortunately, we are unable to guarantee time of delivery. It is the responsibility of the customer to inform us if an order does not arrive. Once the CTC has been informed that an order has not arrived by the due date, we will make the appropriate enquiries necessary to track your item and ensure your goods are delivered to your doorstep as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. Please note that if an item has been lost in transit, it may take a few days to dispatch a replacement.

Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.



All picture, border and frame colors on the website have been digitally uploaded and are as accurate as possible. However, it is possible that a slight variation may occur in color and size specifications. We reserve the right to verify orders, and that credit details supplied are bona fide. We also reserve the right to cancel any order and refund monies paid.



Your Personal Information is collected only for the purpose of purchasing and delivering any or all selected items.  Your details will never be passed on to third parties by the CTC for marketing (direct or indirect) purposes.  If you have signed up to receive updates regarding any CTC news or information, the CTC will use the web address provided to make these new notices available to you.



To cancel any order, at which time we will immediately notify this action by email or phone, using the email address or number/s provided.

We will refund the monies paid using the original method received. All orders are subject to availability of stock and we will take reasonable steps to verify that the order and credit details are bona fide.



Our products are designed as decorative items and are not considered to be toys. All CTC wall art should be displayed well out of the reach of children under 6 years of age due weight and other glass hazards. Please dispose of the packaging thoughtfully and do not leave any empty bags in the presence of children.



The durability of our items is based on reasonable exposure conditions. It is unadvisable to hang any of our prints directly over heaters.  It is conceivable that over time, colors may fade slightly but life will depend on substrate preparation, exposure conditions and general handling.



Information on physical characteristics is based upon tests we believe to be reliable. Purchasers should independently determine, prior to use, the suitability of any material for their specific use. All technical data is subject to change without prior notice. The CTC holds no responsibility for the misuse of its products or any damage they may cause.

The purchaser acknowledges that the purchase of any CTC product has been duly and thoroughly considered and you have read and understood the disclaimer by the purchaser and CTC shall not be liable for the performance of the goods or any matter relating to the products or error in information supplied to the purchaser of the goods before or after the date of the purchase or use of the goods.



The Chelsea Trading Company does not exclude or limit the application of any provision of any statute where to do so would contravene that statute or cause any part of this clause to be void. IThe CTC excludes:

(a) From these terms all conditions, warranties and terms implied by statute general law [international convention] or custom, except any implied condition or warranty the exclusion of which would contravene any statute or cause this clause to be void.

(b) To the extent permitted by law, CTC shall not be liable for any loss (including consequential loss), damage, deterioration, deficiency, defect or other fault or harm arising from, caused by or concerning the supply of Goods by or on behalf of CTC.

(c) All liability to you in contract for, loss of profit, consequential or indirect damages arising out of or in connection with these terms even if CTC:

(i) Knew they were possible; or

(ii) they were otherwise foreseeable; including without limitation last profits and damage suffered as a result of claims by any third person, such as a customer of a purchaser.



 Your comments about our products are very important to us.
Please contact our team by post at:

P.O. Box

or email